Product on the paper
Orders
The order is equivalent with a purchase-sale agreement made between the Media company and Client which enters into force upon payment of the (first) invoice.
When placing an order, the customer (individual or legal entity) agrees to comply with the following conditions for all physical, electronic or conceptual products ordered.
The contracting authority undertakes to provide the following information:
First and last name, address, telephone number, e-mail address, document number or personal identification code of the subscriber or payer.
The liability of the media company (hereinafter the Company) is limited to the production of the purchased product and delivery to the carrier. The Company is not responsible for the entry of the product, which is a subcontracted service from the carrier and is not part of this contract. However, we will do our best to ensure that the carrier fulfills its tasks.
The contracting entity must ensure the following:
– the address for service is the same as the actual address for service and that address exists
– provide a secure and easily accessible openable mailbox (ice / snow free) that can be identified as belonging to the customer and suitable for storing the product (at least 200 x 20 mm (length, width))
The delivery address can be changed by sending an e-mail to sales@lifehealthyouth.com together with a copy of the customer’s identity document, old address, customer’s name and new address
The order is automatically renewed if the subscriber does not cancel the order more than one month before the end of the contract. The new invoice will be sent to the customer or debited from his bank account in case of direct debit.
The customer has the right to cancel the order within 2 weeks from the date of purchase. After this time, no refund will be given for the order period because the administrative costs exceed the value of the order.
The company has the right to terminate the order at any time if the customer does not fulfill any of the conditions related to the order, violates the law or does not pay the required fees. In this case, no refunds will be made because the administrative costs of terminating the order are higher than the value of the order.
Direct Debit
You can sign a direct debit agreement to automatically renew your order. Direct debit invoices must be set up in your bank according to the instructions provided by the sales team.
In case of direct debit, the amount of the new order will be deducted from your bank account and the order will be renewed automatically.
You can cancel your direct debit at any time at your bank. This means that further orders will not be renewed automatically.
Electronic products
Orders
The conditions for ordering electronic products and direct orders for electronic products are the same as for the above paper products, but the products are not delivered to the customer, home delivery is made only for paper sheet orders.
Electronic products are delivered by e-mail to the address provided by the customer. It is the responsibility of the subscriber to ensure a correct and functional e-mail address and sufficient free space for the delivery of each product (at least 4 MB per product).
Advertising, content creation or design (paper or electronic)
The terms of the advertisement are as follows:
Once the details of the advertisement have been agreed (such as price, position, newspaper / newspapers or portal (s), sizes and frequency), the contract will be considered finalized.
The contract is considered valid either by telephone or in writing.
The subscriber is obliged to: a) submit all materials necessary for the creation of advertisements (this includes the desired text and images in the correct format – see below) or b) ask the company to create the necessary materials for which the subscriber pays separately, the exact terms of which are agreed in writing. By default, the advertiser is expected to provide all necessary materials.
VAT will be added to the prices indicated in the offer and on the website, unless otherwise stated.
You can cancel your ad for any reason.
Full refund is possible in case of cancellation more than 30 days before the date of publication of the advertisement.
If the order is canceled 7-30 days before publication, a cancellation fee of 50% of the price will be added.
If the order is canceled less than 7 days before publication, a cancellation fee of 100% of the price will be added.
If the company has already completed the design or writing services, this service cannot be canceled and must be paid for in full.
In case of cancellation, the subscriber of the advertisement should send an e-mail to sales@lifehealthyouth.com with the name and bank details necessary to enter the refund into the banking system. Refunds for cancellations will be made within 14 days of receipt of the cancellation request and confirmation of the transaction.
The company has the right to stop or not display advertisements at any time if the subscriber of the advertisement does not comply with any of the advertising conditions, violates the law, the materials do not comply with the law or have not paid the required fees. In this case, the money will not be refunded if the date of first publication is less than 7 days later.
Requirements for advertising material
If the source material is in vector format – for example .ai, .eps, please provide:
– total color 240
– color: cmyk
– black as a separate color
– font: curved
If the source material is a bitmap – for example .jpg, .tif, .png, please provide:
– resolution: at least 200 DPI
– color tone: cmyk form
Total color:
– Cutting margin: none
– black as a special color
If the source material is a PDF, please provide:
– resolution: at least 200 DPI
– color tone: cmyk form
Total color:
– cutting margin: none
– black as a separate color
– font: embedded
Do not use Pantone paints.
There are no specific requirements for presenting text as long as it is editable text.
MS Word, Excel, Powerpoint and other programs are not suitable for ready-made advertising, but they can be used to convey a design idea.
Terms of the newsletter and / or promotional materials
You can subscribe to the newsletter via the company’s website or by sending an e-mail to sales@lifehealthyouth.com. The required details are first and last name, e-mail address and, in some cases, address and telephone number.
The newsletter is sent to customers on a regular basis, but the company makes no promises or guarantees as to the timing, frequency or content of the newsletters.
By agreeing to receive the newsletter or other promotional materials, the subscriber also agrees to receive any marketing, advertising and information correspondence related to the company or third parties.
It is possible to unsubscribe from the newsletter by sending an e-mail to sales@lifehealthyouth.com and requesting the cancellation of the newsletter subscription, please send your name, e-mail address and registration numbers related to the subscription. The company will then remove you from the subscription list within 14 days.
In addition, the subscriber agrees to the storage and processing of his personal data in accordance with the company’s privacy and data processing procedures.
Complaints
The customer has the right to submit complaints about any products or services within 7 days after the problem occurs by sending an e-mail to sales@lifehealthyouth.com.
All complaints will be reviewed within 14 days and a response will be sent to the complainant. All answers and decisions will be forwarded in accordance with the rules in force in the company and the decisions will be final.
General observation
The company has the right to change the terms and conditions of any service or product unilaterally at any time, the customer is obliged to regularly monitor the terms and conditions on the company’s website. Amendments to the Terms shall enter into force for all previous agreements within one month of the publication of the amendment on the Company’s website and for new agreements immediately after the effective date of the amendment.
The company has the right to change the price of products or services at any time. Changes in the price of orders take effect after placing a new order if the old price has been valid for more than one month (in case of recurring payments) or immediately in case of making a new payment.
The Company reserves the right to suspend the provision of any product or service in fully or in partly at any time. In this case, the customer will receive a refund for the completely unused product or service, but no refund will be given for the partially or fully used product or service.
All products or services published or transferred retain the company’s copyright and all intellectual property rights remain with the company, regardless of the manner in which the materials, products or services are transferred. The information provided is not considered to be in the public domain, but is part of a bilateral agreement between the company and the reader to send and receive the information. Materials, products and services may not be re-used, republished or copied without the express consent of the authorized member of the Management Board. All objects, if protected by copyright, must include references to the original source, article, document or object and that the company is the author of the original.
The copying, modification or transmission of materials, products, services or information is prohibited to natural and legal persons.
In case of non-compliance with the above rules, a fine of € 500 will be imposed for each violation, plus all the damage caused to the company.
In case the client queries payment terms, the payments sum, or any other matters related to the sale of online or paper products, the Company has the right to charge the client for administrative, management and sales time spent, at a rate of €2000 per query/ invoice or term. The sum to be charged and the decision regarding which queries are to be separately charged is fully at the discretion of the Company.
The client agrees to fully indemnify the Company, such that in any event where the Client takes mediation or legal actions against the Company or by the nature of his communication, requires the Company to employ a lawyer, the Client will directly pay all fees and costs in advance for all legal, administrative and court costs, which may be immediately cliamed by by the Company or via a baliff. It remains the discreation of the Company when and for how long to employ a lawyer in order to solve any questions, complaints or charges raised by the client.
The Company does not publish or guarantee the publication dates of specified publications, the availability of services or products, and may change or suspend the services or products at any time and is not obliged to inform the customer. The company is not liable for any resulting damage or financial liability. Notices of changes appear on the website www.lifehealthyouth.com and the customer is obliged to periodically check the notices or updates published by the company.
The company is not responsible for temporary or permanent malfunctions caused by its equipment, products or services.
Questions related to all the above conditions can be sent to sales@lifehealthyouth.com.